RATTHANA - Black Bamboo Pendant Light

Do you ship worldwide? 

YES! We ship internationally. We are based in Thailand and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan, with over 12,000 orders sent to date!

How much will it cost to ship? 

Standard is FREE

EMS- $44

How long does it take to prepare my order?

1 - 2 business days

How long will it take for my items to arrive at my front door? 

Standard - 5 - 15 days

Express 2 - 3 business days

What is your returns policy?

We gladly accept hassle free returns, exchanges, and cancellations

Returns/Exchange/Cancellation Policy

Contact us within: 14 days of delivery

Ship items back within: 30 days of delivery

Request a cancellation within: 2 hours of purchase

Damaged goods 

We are fully committed to make our customers happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at info@thaihomeshop.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

What happens if I'm not at home for the delivery?

Goods that return to Thailand due to failed delivery attempts (wrong address, nobody home to sign for a package, package refused, unclaimed, etc.) are liable for re-sending costs incurred, in the case of a refund we can only do so upon receiving the item, minus the shipping fees. (typically 25 euros/30 dollars).

PLEASE NOTE THAT YOUR ITEMS WILL BE KEPT AT THE LOCAL SORTING OFFICE FOR A PERIOD OF TIME PRIOR TO SENDING THEM BACK TO US. YOU CAN CONTACT THEM DIRECTLY TO PICK UP YOUR ITEM.  

Customs

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

Australia 

For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border.

See more details here

UK

Customs  

Anything under £135 - No charge

Gifts worth £135 - £630 2.5%, but rates are lower for some goods
VAT

Goods worth more than £15

See more details here

EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.