SHIPPING

YES! We ship internationally. We are based in Thailand and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan.

Standard Shipping - order processing time 2 - 5 business days

Express Shipping - order processing time 1 - 3 business days

Note: We do not ship on the weekend or holidays.

For International Delivery

Standard Shipping​ : Free Shipping - Once dispatched 5 - 14 days (Asia), 10 - 20 days (USA, UK, Europe & Rest of the World)

Express Shipping : $44  - Once dispatched 2 – 3 business days (Asia), 3 - 7 business days (USA, UK, Europe & Rest of the World)

Delivery times may vary, but rest assured we work our hardest to get you your order as quickly as possible. 

For standard shipping, please allow up to 2 - 4 weeks for your order to arrive after shipping. Usually it will arrive sooner, but customs departments do have the right to hold items and there is not much we can do about this. Also, we are not responsible for anything to be released from customs to you.

CUSTOMS


Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

 

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

 

Customs  
Anything under £135 - No charge
Gifts worth £135 - £630 2.5%, but rates are lower for some goods
VAT
Goods worth more than £15

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

 

Returns & Exchanges

• Please report any damage or shortage claims no later than 3 days from receipt of order.
Notice of loss or damage must be given to the carrier company immediately. The faster an issue is reported the faster it can be solved.
You must immediately present the article,mailing container wrapping, packaging, and any other contents received in damaged condition and/or with missing contents to a Post Office for inspection. The Post Office will verify the damage and give you a Form Receipt for Article(s) Damaged in Mails, for your files.

In addition, it is recommended you contact the foreign sender and ask the sender to file an inquiry with the postal administration from the item was mailed. All claims for inbound items that are lost, or are delivered to the addressee in damaged condition or with missing contents are payable to the sender, unless the sender waives the right payment, in writing, in favor of the address.

Proof of Damage

These items will help prove the damage to your incoming shipment :

- Document(s) supporting damage from mailer

- Document(s) supporting damage from foreign addressee

- Receipt of article(s) damaged in the mail

- Photos of the damage

- Description and value of contents

• All packing materials and receiving paperwork should be retained for carrier inspection. It is advised to take photos of the parcel when delivered as a proof of the delivery condition.

• If you are experiencing a delay please contact the responsible carrier as soon as possible and let them know your tracking number. We strongly advise you to register your email in the tracking website of the carrier responsible for your order to receive updates of any delivery activity.

• Goods that return to Thailand due to failed delivery attempts (wrong address, nobody home to sign for a package, package refused, unclaimed, etc.) will may be held by the Thailand Post without notification to the buyer until there is a request from the buyer.

• Notice of non-delivery of an order must be given to us within 180 days after the purchase date. After this date we will no longer be able to issue a refund nor request more shipping details by the carrier company.

info@thaihomeshop.com within 72 hours of order delivery with a photograph as proof of the damage/defect. 

If you are not happy with the product, please email us at  info@thaihomeshop.com We will accept returns on a case by case basis within 21 days of receiving the order for exchange or store credit only. We reserve the right to decline the return request if there is not just cause. Promotional items are not able to return/exchange. 

However, we will not be able to refund the shipping cost. In addition, if your package is unclaimed and is returned back to us, we cannot process any further step until you contact us and pay the extra shipping fee. We are not responsible for any additional shipping costs for returns, and we do not assume responsibility for reimbursement or compensation of returned packages lost in transit without proof of delivery. 

Apart from original shipping fee that is non-refundable, there is also a return fee of $30 which will be deducted from your refund.

*All returns must be processed within 30 days of receiving the order.*

FRAUDULENT

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.

TERMS & CONDITIONS