FAQ's

How do I contact Thai Home Shop?

You can email us at: thaihomeshop@gmail.com, where our customer service team will be happy to help you with anything you need.

Do you ship worldwide? 

Yes we offer FREE shipping worldwide. You can find more details on our shipping page by clicking here. 

What payment methods do you accept?

We accept all major credit cards ( Visa, Mastercard, Amex) as well as Paypal and instalment payments with Sezzle. 

How long does it take for my order to be processed and shipped?

All orders are handled and shipped out from our warehouse, all orders are processed immediately and will be shipped out within 1 day.

How long does it take for my products to arrive at my front door?

Shipping Method	Dispatch Time	Delivery Time (Asia)	Delivery Time (USA, UK, Europe & Rest of the World)
Standard	Once dispatched	5 - 14 days	10 - 15 days
EMS	Once dispatched	2 - 3 business days	7 - 10 business days

 

What if I don't receive my order?

This will not happen are deliveries are fully tracked. 

What is your return policy?

We gladly accept hassle free returns, exchanges, and cancellations

Returns/Exchange/Cancellation Policy
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase

 

What if my item arrives damaged? 

If your item arrives damaged, kindly inform us immediately and preserve both the item and its packaging, as this will enable us to initiate a claim and/or return process with the carrier. To proceed, please contact us and provide photos of the damaged item and packaging.

Please note that without photos of the damage and retention of the item, we will be unable to process a refund or replacement.

Are your products eco-friendly and sustainably sourced?

Yes, our products are eco-friendly and sustainably sourced. We take great pride in ensuring that our materials, such as bamboo, are highly sustainable and have a low environmental impact. Bamboo is a rapidly renewable resource, which makes it an ideal material for eco-conscious products.

In addition to using sustainable materials, we work closely with local artisans who are paid a fair wage for their craftsmanship. This commitment to ethical sourcing and fair labor practices not only supports the local communities but also contributes to the overall sustainability of our products.

By choosing our eco-friendly products, you can be confident that you are making a positive impact on the environment and supporting artisans who are fairly compensated for their work.

Will I pay taxes on my order?

VAT and customs duties might be applicable for larger orders, particularly in EU countries. However, it is essential for buyers from any country to verify potential charges associated with their purchase before placing an order. Please note that customs duties and VAT are the buyer's responsibility.

Country	Customs Limit	Customs Charges
USA	$800	N/A
Australia	AUD1000	N/A
UK	£135	2.5%
EU	150 euros	N/A

 

USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

Australia 

For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border.

See more details here

UK

Customs  

Anything under £135 - No charge

Gifts worth £135 - £630 2.5%, but rates are lower for some goods
VAT

Goods worth more than £15

See more details here

EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Do I need to sign for the package?

Yes, in many instances, you will be required to provide your signature upon receiving the package

Is it safe to buy from Thailand?

It sure is, check out the reviews from our lovely customers here.

Wholesale & Custom Orders

We collaborate with a diverse range of businesses, including brick & mortar stores, boutiques, and online shops, offering wholesale quantities, custom orders, and more.

If you are interested in carrying our products or would like to inquire about a larger order, please feel free to contact us. We are excited to work with you