Yes, we ship internationally. We are based in Thailand and our customers are from all over the world, including the USA, UK, Europe, Australia and Japan, with over 12,000 orders sent to date.
How much does shipping cost?
Shipping method
Cost
Standard
FREE on every order
Express (EMS)
Shown at checkout before you pay
How long does it take to prepare my order?
Orders are prepared in 1 to 2 business days for both Standard and Express.
How long will it take for my items to arrive?
Delivery usually takes 2 to 10 business days. Delivery times are estimates and can be affected by customs checks and public holidays.
What is your returns policy?
We accept returns within 30 days of delivery, including sale items. Items must be unused and in their original condition and packaging. Return postage is paid by the customer, and the original shipping cost (which we paid) is deducted from the refund.
Returns, exchanges and cancellations
Contact us within: 30 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase
If a product arrives broken or damaged, we are happy to send a replacement. Please email us at thaihomeshopmail@gmail.com within 48 hours of delivery with a photo of the damage or defect.
Customs, import duties and taxes
Orders ship from Thailand, so customs duties, import taxes and carrier handling fees may be charged on delivery. These are set by your country and collected by your local carrier or customs office, not by us, and they are paid by the buyer.
EU: import VAT applies to orders from outside the EU, whatever their value, and the carrier usually adds a handling fee. Customs duty may also apply to orders over 150 euros.
UK: VAT applies to orders from outside the UK, and customs duty may apply to orders over £135. The carrier may add a handling fee.
USA: import duties may apply to all US orders, whatever their value. For Express, you can choose at checkout between Delivered Duty Paid (DDP), where duties are included in the price, and Delivered Duty Unpaid (DDU).
Other countries: please check with your local customs office before ordering.
What happens if a parcel is refused or not collected?
If you are not home, the carrier will usually keep your parcel at the local post office or sorting office for a period of time before sending it back to us. Please contact them directly to collect it.
If a parcel is refused, including because of customs charges, or is not collected within the carrier's holding period, it is treated as a return. We can refund once the parcel arrives back with us, minus the shipping costs (typically around 25 euros / 30 dollars). If the carrier does not return the parcel to us, we are unable to issue a refund. A wrong or incomplete delivery address is treated the same way, and any re-sending costs are paid by the buyer.
Fraudulent charges
Our system notifies us when a potentially fraudulent purchase has been made. If a purchase is considered potentially fraudulent, we will contact the buyer straight away and may ask them to confirm their identity. We are not able to ship until the purchase has been confirmed. We apologise for any inconvenience; this policy is in place to protect you.
