SHIPPING & RETURNS

Do you ship worldwide? 

YES! We ship internationally. We are based in Thailand and our customers are from all over the world e.g. USA, UK, Europe, Australia, and Japan, with over 12,000 orders sent to date!

How much will it cost to ship? 

Shipping Fees

INTERNATIONAL SHIPPING 

 

Shipping Method	Cost
Standard (Local Post)	FREE
EMS	$44

 

How long does it take to prepare my order?

 

Shipping Method	Order Processing Time
Standard	1 - 2 business days
EMS	1 - 2 business days

 

How long will it take for my items to arrive at my front door? 

For International Delivery

Shipping Method	Dispatch Time	Delivery Time (Asia)	Delivery Time (USA, UK, Europe & Rest of the World)
Standard	Once dispatched	5 - 14 days	10 - 15 days
Express	Once dispatched	2 - 3 business days	5 - 10 business days

 

 

What is your returns policy?

We gladly accept returns, exchanges, and cancellations for your convenience. However, please note that both the shipping fees we incur and the return shipping costs are the buyer's responsibility.

 

Returns/Exchange/Cancellation Policy
Contact us within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation within: 2 hours of purchase

 

Damaged goods 

We are fully committed to make our customers happy and satisfied, and we want you to truly enjoy your purchase. 

If a product arrives broken or damaged, we are happy to send a replacement. Please contact us at thaihomeshopmail@gmail.com within 48 hours of order delivery with a photograph as proof of the damage/defect. 

 

What happens if I'm not at home for the delivery?

Goods that return to Thailand due to failed delivery attempts (wrong address, nobody home to sign for a package, package refused, unclaimed, etc.) are liable for re-sending costs incurred, in the case of a refund we can only do so upon receiving the item, minus the shipping fees. (typically 25 euros/30 dollars).

PLEASE NOTE THAT YOUR ITEMS WILL BE KEPT AT THE LOCAL SORTING OFFICE FOR A PERIOD OF TIME PRIOR TO SENDING THEM BACK TO US. YOU CAN CONTACT THEM DIRECTLY TO PICK UP YOUR ITEM.  

Customs

Due to each country's customs regulations, there might be customs charges occur upon arrival when the order value exceeds the local customs limit. This is always different from country to country. You can always check the info with your local customs. 

 

Country	Customs Limit	Customs Charges
USA	$800	N/A
Australia	AUD1000	N/A
UK	£135	2.5%
EU	150 euros	N/A

 

USA

Packages whose declared value is under $800 will generally be cleared without any additional paperwork prepared by Customs and Border Protection (“CBP”).

reference
U.S. CBP Website

Australia 

For goods with a value of AUD1000 or less, there are no duties, taxes or charges to pay at the border.

See more details here

UK

Customs  

Anything under £135 - No charge

Gifts worth £135 - £630 2.5%, but rates are lower for some goods
VAT

Goods worth more than £15

See more details here

EU 

Customs Duty is not due for goods, provided directly to the buyer when their value does not exceed 150 euros.

For import VAT, the applicable rate is that of the country where the goods are being delivered. Generally speaking VAT is not due when the total value of all goods in a consignment (value not inclusive of custom duties or transport costs) is less than the destination country threshold. The threshold may vary from 10 euros to 22 euros, depending on the EU country.

See more details here

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges nor can we provide a refund or exchange if you decide to forgo said charges. However, the customs charges doesn't happen very often in our experience.

Fraudulent Charges

Our system notifies us when a potentially fraudulent purchase has been made. If the purchase is considered to be potentially fraudulent, the buyer will be contacted immediately and may be required to confirm identity. We are not able to ship until confirming the purchase with the customer. We apologize in advance for any inconvenience this may cause however this policy is in place to protect you.